Overview
thundercoreinnovations (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please discontinue use of our website.
If you have any questions, please contact us at [email protected].
Information We Collect
Information You Provide Directly
When you place an order, create an account, contact our support team, or sign up for our newsletter, we may collect the following information:
- Name — first and last name
- Contact information — email address, phone number
- Billing and shipping address — street address, city, state, zip code, country
- Payment information — credit or debit card details processed securely through our payment provider; we do not store full card numbers on our servers
- Order details — products purchased, order history, transaction amounts
- Account credentials — username and encrypted password if you create an account
- Communications — messages, enquiries, or feedback you send us
Information Collected Automatically
When you browse our website, we automatically collect certain technical information, including:
- Device information — device type, operating system, browser type and version
- Usage data — pages visited, time spent on pages, links clicked, referring URL
- IP address — used to estimate your general location and for security purposes
- Cookies and tracking technologies — see the Cookies section below for details
Information from Third Parties
We may receive information about you from third-party services we use to operate our store, including:
- Payment processors — transaction status and fraud signals
- Shipping carriers — delivery confirmation and tracking updates
- Analytics providers — aggregated website usage data
- Advertising platforms — ad interaction data if you clicked an advertisement to reach our site
How We Use Your Information
We use the information we collect for the following purposes:
To fulfil your orders
- Process and confirm purchases
- Arrange shipping and delivery
- Send order confirmation and tracking emails
- Handle returns, refunds, and exchanges
To communicate with you
- Respond to customer service enquiries
- Send important account or order updates
- Notify you of changes to our policies or terms
To improve our store
- Analyse website usage and shopping behaviour
- Identify and fix technical issues
- Develop and improve our product range and site experience
To market our products (with your consent where required)
- Send promotional emails and newsletters if you have opted in
- Show relevant advertisements on third-party platforms
- Personalise product recommendations
For security and fraud prevention
- Detect and prevent fraudulent transactions
- Protect our customers and our business
- Comply with legal obligations
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how our store is used.
Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled |
|---|---|---|
| Essential cookies | Required for the website to function — shopping cart, checkout, account login | No — required for operation |
| Analytics cookies | Help us understand how visitors use our site (e.g., Google Analytics) | Yes — via cookie preferences |
| Marketing cookies | Used to deliver relevant advertisements and track ad performance | Yes — via cookie preferences |
| Preference cookies | Remember your settings such as currency and language | Yes — via cookie preferences |
Managing Cookies
You can manage or disable non-essential cookies at any time through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For instructions on managing cookies in your browser, visit your browser’s help documentation.
How We Share Your Information
We do not sell your personal information. We may share your information with trusted third parties in the following circumstances:
Service providers
We share information with companies that help us operate our business, including:
- Payment processors (e.g., Stripe, PayPal) — to process transactions securely
- Shipping carriers (e.g., USPS, UPS, FedEx) — to deliver your orders
- Email service providers — to send transactional and marketing emails
- Analytics providers (e.g., Google Analytics) — to understand site usage
- Customer support platforms — to manage support communications
All service providers are contractually required to handle your data securely and only use it for the purposes we specify.
Legal requirements
We may disclose your information when required to do so by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our customers.
Business transfers
If thundercoreinnovations is acquired, merged, or undergoes a similar business transition, your information may be transferred as part of that transaction. We will notify you of any such change and your rights regarding your data.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (for tax and legal compliance) |
| Account information | Until account is deleted or inactive for 3 years |
| Customer support communications | 2 years from last interaction |
| Marketing preferences and email opt-ins | Until you unsubscribe or request deletion |
| Analytics data | Up to 26 months (aggregated, anonymised) |
When data is no longer required, we securely delete or anonymise it.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of the personal information we hold about you
- Right to correction — request that we correct inaccurate or incomplete information
- Right to deletion — request that we delete your personal information, subject to legal retention requirements
- Right to restriction — request that we limit how we use your data in certain circumstances
- Right to data portability — request your data in a structured, machine-readable format
- Right to object — object to our processing of your data for marketing purposes at any time
- Right to withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing
California residents (CCPA): You have the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at [email protected].
EEA and UK residents (GDPR/UK GDPR): You have the rights listed above under applicable data protection law. You also have the right to lodge a complaint with your local supervisory authority.
To exercise any of your rights, please contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.
Email Marketing and Opt-Out
If you have opted in to receive marketing emails from us, you may unsubscribe at any time by:
- Clicking the Unsubscribe link at the bottom of any marketing email
- Emailing us at [email protected] with the subject line “Unsubscribe”
Please allow up to 5 business days for your unsubscribe request to take effect. You may still receive transactional emails related to active orders or account activity after unsubscribing from marketing communications.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms, carrier tracking pages, and partner sites. These websites operate under their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will take steps to delete the information promptly.
Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. These measures include:
- SSL/TLS encryption on all pages of our website
- Secure payment processing through PCI-DSS compliant payment providers
- Access controls limiting who within our team can view personal data
- Regular security reviews and updates
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password if you create an account and to notify us immediately if you suspect any unauthorised use of your account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we use. When we make material changes, we will:
- Update the “Last updated” date at the top of this page
- Post a notice on our website if the changes are significant
We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Email: [email protected]
- General support: [email protected]
- Response time: Within 1–2 business days (Monday–Friday)
This Privacy Policy applies to the thundercoreinnovations website and all associated services. It does not apply to third-party websites or services linked from our site.